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Transfer, Cancellation, and Refund Policy

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Cruise Package: The Tom Joyner Foundation is selling a cruise package aboard the Fantastic Voyage® 2023 cruise (“Fantastic Voyage”) sailing on Royal Caribbean’s Voyager of the Seas, departing from Port Everglades in Fort Lauderdale, Florida, on Saturday, May 20, 2023, with ports of call in Cozumel, Grand Cayman, and Falmouth, Jamaica, and returning to Port Everglades on Saturday, May 27, 2023. The cruise package is all‑inclusive, consisting of: transfers to/from the airport to the pier, passage aboard the Voyager of the Seas for a tour of the Caribbean, all food aboard the ship (excluding specialty restaurants and beverages), entertainment as provided, gratuities, and port fees and taxes. This itinerary is subject to change, without prior notice, including but not limited to the departure date, the vessel, the departure and return ports, ports of call, order of ports and berthing times, scheduled entertainment, hotels, excursion packages, Fantasy Packages, and amenities. If a cruise package reservation is cancelled (including if due to a change in itinerary), refunds, if any, will be issued in accordance with the policies in this “DEPOSITS, TRANSFERS, AND CANCELLATIONS POLICY”. NO EXCEPTIONS WILL BE MADE.

 

Cabin Mate Changes/Cancellations: The person booking the cabin, either the SPONSOR or the first PASSENGER is the “Primary” on the reservation and controls the reservation. If a cabin mate cancels, it is the responsibility of the remaining cabin mate(s) to locate a replacement, not that of the Fantastic Voyage. Should a cabin mate cancel, the PRIMARY and any remaining PASSENGERS on the reservation are responsible for the appropriate price equivalent to the number of PASSENGERS remaining in the cabin. Note that package prices for a single cabin occupant are equivalent to package prices for double occupancy.

 

Reservations:  Each passenger is strongly encouraged to make his or her own reservation directly with the Fantastic Voyage® Call Center and not through a third party. The Foundation will accept instructions only from the SPONSOR, PRIMARY, or PAYING PASSENGER on the reservation. The Foundation has no authority, nor obligation, to enforce side agreements between PASSENGERS.

 

Travel Insurance: Troubles can occur when you least anticipate them, forcing you to cancel or interrupt your trip, lose your vacation investment, and incur unplanned expenses. We strongly encourage you to consider purchasing travel insurance to cover unexpected events, such as loss of income, medical emergencies for you or someone dear to you before and during the trip, a death in the family, natural disasters (hurricanes, floods, earthquakes, tornadoes, etc.), and other unforeseen events. In fairness to our passengers that purchase travel insurance, we strictly abide by this policy, regardless of personal circumstances or circumstances beyond your control that prevent or delay your participation. Travel insurance may be purchased from a national insurer such as Travel Guard (www.TravelGuard.com), an AIG company, or type “travel insurance” into an Internet search engine. Fantastic Voyage earns a nominal fee if you purchase travel insurance through Travel Guard. Insurers usually require the purchase of coverage to occur near the date of booking.  Although some airlines offer travel insurance, please be aware that such insurance rarely covers more than just the airfare; you might still lose your investment in the cruise package.  Seriously consider purchasing insurance from a travel insurance carrier, which usually covers the entire investment. Every year we have passengers that lose their investment because they “didn’t think it could happen to them” or thought there would be an exception for their circumstances.

 

 

Cabin Changes (Aboard Ship): From time to time, issues aboard ship arise with a cabin for which a cabin change is necessitated by the circumstances or as desired by the passenger(s). For circumstances that necessitate a cabin change, as determined exclusively by the Fantastic Voyage and/or the cruise line, Fantastic Voyage will make every attempt to relocate the passenger(s) to a similar or better cabin, temporarily or permanently, at no additional cost to the passenger(s). Noisy cabins exist on every cruise ship and have been priced accordingly; therefore, a change of cabin due to noise is not a necessary cabin change. For cabin changes desired by the passenger(s), the Fantastic Voyage will make accommodations as practicable, but only with the following understandings: (i) if additional cabins are desired, they will be at an increased cost as determined at the time of the move; (ii) if the PAYING PASSENGER of a cabin no longer wishes his/her invited guest(s) to be in his/her cabin, it is the PAYING PASSENGER’S responsibility to locate alternate accommodations at his/her cost or to give up his/her cabin to the invited guest and find other alternative accommodations; (iii) if for safety and/or security reasons caused by a PASSENGER, as determined in the sole discretion of the cruise line and/or the Fantastic Voyage, a PASSENGER must be relocated from a cabin, then the PASSENGER at fault, as solely determined by the cruise line and/or the Fantastic Voyage, will be responsible for the price of the additional cabin; and (iv) if the requested move is to a cabin of a higher category, the PASSENGER(S) must be willing to pay the price differential.

 

Transfers: A PAYING PASSENGER or SPONSOR may transfer a cabin or berth aboard the Fantastic Voyage to another person, prior to embarkation, subject to the procedures in this paragraph and acceptance by Fantastic Voyage’s® Call Center. All reservation transfers must be made no later than Friday, May 5, 2023. To initiate the transfer process, the PAYOR of the reservation (“Transferor”) must contact the Fantastic Voyage® Call Center to obtain a Transfer Form.  The TRANSFEROR must complete the Transfer Form and provide the contact information for the Transferee. The Fantastic Voyage® Call Center will contact the Transferee to complete a Transfer Acceptance Agreement and other required travel documents. A transfer between private parties does not have to be allowed by the Fantastic Voyage. A $100 transfer fee will be due at the time of transfer (the fee may be split in any manner between the TRANSFEROR and the TRANSFEREE). Transfers made without the Fantastic Voyage® Call Center’s participation and authorization will not be manifested to the ship, and there will be no refund to the PAYOR, except as strictly set forth in this “DEPOSITS, TRANSFERS, AND CANCELLATION POLICY”.

 

Cruise packages won as prizes in a promotion, contest, or sweepstakes are subject to the transfer rules of the specific promotion, contest, or sweepstakes. In most cases, the sale or transfer of the prize may be strictly prohibited or limited. Absent such prohibition or limitations, the cruise package may be transferred in accordance with the terms and conditions described herein.

 

No person who has been placed on the cruise line, Fantastic Voyage, or Customs and Border Patrol’s “No Sail List” is eligible to be a Transferee.

 

Deposits, Cancellations, and Refunds: Each passenger is required to make at least a $500 nonrefundable deposit at the time of reservation (suite deposits may be higher). If an passenger cancels a reservation, amounts paid in excess of the deposit are refundable at the following rates:

Beginning Date Ending Date Refund Percentage
05/01/2022 09/30/2022 35%
10/01/2022 10/31/2022 30%
11/01/2022 11/30/2022 25%
12/01/2022 12/31/2022 20%
01/01/2023 01/31/2023 15
02/01/2023 02/28/2023 10%
  After 02/28/2023 No Refund

 

It is a passenger’s responsibility to know whether or not they can legally sail on the cruise. For instance, a passenger might be prohibited from sailing due to being on a “No Sail List” (e.g., the cruise line’s or Customs and Border Patrol’s) or if he is legally prohibited from sailing by a court order or regulatory body. If so and the passenger books on the Fantastic Voyage, the passenger’s package will be terminated as of the date the Fantastic Voyage Call Center becomes aware of the prohibition and the terms of cancellation as defined in this section shall apply; there will NOT be a full refund of the package purchase price.

 

Cruise Reschedule or Cancellation. Should the cruise be rescheduled, passengers’ payments will carry forward to the new cruise. Should passengers wish to cancel after a reschedule, a cancellation waiver may be allowed by the Fantastic Voyage to cover its estimated sunk costs to-date; however, the Fantastic Voyage is not obligated to offer such a waiver. Should the cruise be cancelled in its entirety, the Fantastic Voyage shall refund all monies less a estimate for sunk costs to-date.

 

Cruise Credit from Prior Fantastic Voyages. Should a portion of the payments for this cruise have originated from prior Fantastic Voyages, such monies will be considered the Deposit. As such, with the exception of the cruise being cancelled, none of these monies will be refunded.

 

Delinquencies: If under an installment plan, a payment more than 15 days past due will incur a late payment fee of $50.00. The Fantastic Voyages® Call Center reserves the right to cancel any reservation if (i) the reservation is 2 or more payments delinquent, (ii) a payment has not been made in 30 days, or (iii) the required Reservation Documents have not been returned within 10 days of receipt.  Should the Fantastic Voyage® Call Center cancel the reservation, the terms of this “DEPOSITS, TRANSFERS, AND CANCELLATIONS” will apply.

 

Returned Checks: Returned checks will incur a processing fee of $50.00 per check. If a PAYOR has 2 returned checks during a 12-month period, checks will no longer be accepted and an alternate method of payment must be provided.

 

Governing Law and Venue: These “DEPOSITS, TRANSFERS, AND CANCELLATIONS POLICIES” are governed by the laws of the State of Texas, without regard to the conflict of laws rules thereof, and any disputes or conflicts involving the Fantastic Voyage Entities must be brought in a court of competent jurisdiction in Dallas County, Dallas, Texas.